All tagged consumer behavior
Many executives are quick to claim their organizations are customer-centric, but often fail to demonstrate how it translates into business practice. These three steps (and three skills) can help them walk the talk.
COVID-19 is rapidly accelerating behavioral shift and cultural trends. This is the moment for CMOs to make sure their organizations are keeping up with time. If they observe the following outdated ideas, it’s time to modernize.
Behavioral consumer data is hugely valuable for brands. It enables them to see what their customers are doing, and helps improve the brand’s experience. But behavioral data is inadequate, because an observation is not an insight…
Content is good, too, but context is what really matters, when trying to get a consumer to act favorably for your bottom line. Anyone feel like a Phaal Curry on a humid, 98F summer night out in New York? Anyone think Starbucks…