Random bits and pieces of perceived marketing- and brand building wisdom, collected over a number of years in CPG and tech industries, Europe and America, operational and strategic roles. Mostly fun. Ask me anything.
Random bits and pieces of perceived marketing- and brand building wisdom, collected over a number of years in CPG and tech industries, Europe and America, operational and strategic roles. Mostly fun. Ask me anything.
Everything starts with people. Great companies and leaders make it a habit to continuously and deeply understand people, and emphasize with their evolving needs, attitudes and behaviors. This cannot stop with customers, but must translate into skills building for employees and partners, and other stakeholders. And it has to feed back into strategy design and of course product development.
Superior people understanding is a prerequisite for delivering exceptional digital or physical products, services or entire ecosystem experiences. Yet, meeting people’s needs or wants often doesn’t start or stop with a product or service delivery. Great companies and leaders carefully consider a number of customer journey stages preceding and following purchase (and even usage).
A brand is the sum of all perceptions about a company, product or service. Great leaders build brands beyond reaching the right people with the right message, when and where they are receptive. Connecting people with products means delivering the brand promise coherently, across the end-to-end experience — from marketing inspiration to customer service, and return/recycling.